9/16/2008

Empathetic listening


"If you want to interact effectively with me, to influence me -- your spouse, your child, your neighbor, your boss, your coworker your friend -- you first need to understand me. And you can't do that with technique alone … you have to build the skills of empathic listening on a base of character that inspires openness and trust."
(Stephen Covey, "The 7 Habits of Highly Effective People"